Verbal communication skills include speaking clearly and at level residents can understand, avoiding medical jargon, and __________.

The correct answer highlights the importance of effective communication by promoting open-ended questions, which encourage a more engaging conversation and allow residents to express themselves fully. Asking open-ended questions creates opportunities for residents to share their thoughts, concerns, and feelings rather than simply providing yes or no responses. This approach fosters a supportive environment and enhances the caregiver-resident relationship, ultimately leading to better understanding and care.

The other options do not support constructive communication. Using phrases that discourage residents from sharing feelings can hinder emotional expression and diminish trust. Interrupting residents can create frustration and may limit the quality of information shared. Additionally, using authoritative language may come across as domineering, which can create resistance and decrease a resident's willingness to engage in conversation.